Help Center
Find answers to common questions and get the support you need
Getting Started
How do I get started with D&D Tech?
Getting started is easy! Simply contact us through our contact page or call us directly. We'll schedule a free consultation to understand your needs and discuss how our services can help your business grow. Our team will guide you through every step of the onboarding process.
What services does D&D Tech offer?
We offer a comprehensive range of technology solutions including custom software development, cloud infrastructure services, web and mobile application development, IT consulting and strategy, system integration, technical support, and maintenance services. Our 24/7 availability ensures your business operations run smoothly.
Do you offer free consultations?
Yes! We offer free initial consultations to discuss your project requirements, timeline, and budget. This allows us to understand your needs and provide you with a detailed proposal tailored to your business goals.
What industries do you work with?
We work with businesses across various industries including e-commerce, healthcare, finance, education, hospitality, manufacturing, and more. Our diverse experience allows us to bring best practices from different sectors to your project.
Services & Pricing
How much do your services cost?
Pricing varies based on project scope, complexity, and requirements. We offer flexible pricing models including fixed-price projects, hourly rates, and retainer agreements. Contact us for a detailed quote tailored to your specific needs.
What is your payment structure?
We typically structure payments in milestones for larger projects. This usually includes an initial deposit, progress payments at key milestones, and a final payment upon project completion. For ongoing services, we offer monthly retainer agreements with flexible terms.
Do you offer maintenance and support packages?
Yes! We offer comprehensive maintenance and support packages to ensure your systems run smoothly after launch. Our packages include regular updates, security patches, performance monitoring, bug fixes, and technical support. We're available 24/7 to address any issues.
Can I upgrade my service plan later?
Absolutely! We understand that business needs evolve. You can upgrade or modify your service plan at any time. We'll work with you to ensure a smooth transition and minimal disruption to your operations.
Project Development
What is your development process?
Our development process follows industry best practices including requirements gathering, design and prototyping, iterative development with regular client feedback, rigorous testing, deployment, and ongoing support. We keep you informed throughout the entire process.
How long does a typical project take?
Project timelines vary based on complexity and scope. A simple website might take 4-6 weeks, while a complex custom application could take 3-6 months or more. We provide detailed timeline estimates during the consultation phase and keep you updated on progress.
Can I make changes during development?
Yes, we use an agile development approach that allows for flexibility. While we encourage finalizing requirements upfront, we understand that changes may be necessary. We'll assess the impact on timeline and budget and work with you to accommodate reasonable changes.
Will I own the code and intellectual property?
Yes, upon final payment, you own all custom code and intellectual property developed specifically for your project. We retain rights to our proprietary frameworks and tools. Specific terms are outlined in our project agreement.
Technical Support
What are your support hours?
We offer 24/7 technical support for critical issues. For non-critical inquiries, our standard support hours are Monday-Friday, 9 AM - 6 PM. Premium support plans include priority response times and dedicated account managers.
How quickly do you respond to support requests?
Response times vary by support plan and issue severity. Critical issues receive immediate attention (within 1 hour), high-priority issues within 4 hours, and standard requests within 24 hours. We always strive to exceed these commitments.
How do I submit a support ticket?
You can submit support tickets through our client portal, via email at support@dndtech.com, or by calling our support hotline. For urgent issues, we recommend calling directly. All requests are tracked and prioritized in our ticketing system.
Do you offer remote assistance?
Yes, we offer remote assistance for troubleshooting and support. With your permission, our technicians can securely access your systems to diagnose and resolve issues quickly. We also offer screen-sharing sessions for training and guidance.
Security & Privacy
How do you ensure data security?
We implement industry-standard security measures including encryption, secure authentication, regular security audits, and compliance with data protection regulations. We follow OWASP guidelines and use secure development practices to protect your data.
Are you GDPR compliant?
Yes, we are fully compliant with GDPR and other major data protection regulations. We implement privacy-by-design principles and can help ensure your systems meet compliance requirements. We're happy to sign data processing agreements (DPAs) as needed.
Do you sign NDAs?
Absolutely. We understand the importance of confidentiality and routinely sign non-disclosure agreements (NDAs) with our clients. We treat all client information as confidential and have strict internal policies to protect your intellectual property.
How do you handle data backups?
We implement robust backup strategies including automated daily backups, off-site storage, and regular backup testing. For cloud-hosted solutions, we use redundant storage across multiple geographic locations to ensure data availability and disaster recovery.
Account & Billing
What payment methods do you accept?
We accept various payment methods including bank transfers, credit cards, PayPal, and for larger projects, we can arrange payment plans. All payments are processed securely, and we provide detailed invoices for your records.
Can I get a refund?
Refund policies vary by service type and are outlined in your service agreement. Generally, we offer refunds for work not yet completed. We're committed to your satisfaction and will work with you to resolve any concerns.
How do I update my billing information?
You can update your billing information through our client portal or by contacting our billing department at billing@dndtech.com. For security purposes, we may require verification before making changes to payment information.
Do you offer discounts for long-term contracts?
Yes, we offer competitive pricing for long-term contracts and retainer agreements. We also provide discounts for multiple projects or services. Contact us to discuss volume pricing and partnership opportunities.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help you 24/7.